FAQ

All SEE optical frames (except HOT DEALS) include single vision polycarbonate lenses. Polycarbonate lenses are thinner and lighter than plastic, include UV protection and are virtually unbreakable. Unfortunately, we cannot provide Progressive or Bifocal lenses Online.

No! We release new styles frequently, both online and in our stores. Our SEE stores have a larger collection than what is available online.

We have a wide selection of sunglasses at $149 with some including polarized sun lenses. Shop sunglasses >

Yes! The latest line, CHEATERS, our a build-you-own reading glasses offer options from +1 to +3 and include a sunglass tint if desired, all for $99. In addition, we have a selection of ready-to-wear reading glasses that are available for purchase in our stores or online. We can also make a custom reader with any frame from our collection. Shop readers >

Of course! Shop eyeglasses >

Sign up for our Bribes and Secret Offers (email newsletter) to receive some really rad bribes, invites for our events, info on charity programs, and more! Sign up using the form at the bottom of this page.

We can only help with Progressive lenses if you've previously been measured for Progressives at a SEE store.

We don’t want to be majorly braggadocios, but we’ve been voted “Best Eyewear” in readers' polls across the country! From Boston to San Francisco, Detroit to Nashville, we’re popping up on “Best Of” lists year after year. Shop eyeglasses or book an appointment and find out why.

All purchases will be recorded in our system, but only online orders can be viewed in your online account.

Yes, it stands for Selective Eyewear Elements.

We offer FREE USPS Ground Shipping and ALL returns ship FREE at $99 and up (except there are no refunds on HOT DEALS) in the U.S. Orders less than $99 ship for $6.99. Please visit our Shipping page for more detailed information on shipping to destinations outside of the U.S. and expedited shipping options within the U.S.

Frame-Only and non-prescription Sunglass purchases ship within 1 business day. Prescription or specialty lenses ship within 7-10 business days. Please visit our Shipping page for more information on shipping time and costs.

Please view our Return Policy for full details.

Online prescription orders can only be changed or cancelled on the day the order is placed. Email help@seeeyewear.com with the subject line: "CANCEL ORDER"

Online frame only orders can be changed or cancelled if the order has not yet shipped. Email help@seeeyewear.com with the subject line: "CANCEL ORDER"

For all orders placed in store, please contact the location where the order was placed. Your glasses are being made just for you, so once they are in process, we can't change or cancel the order.

View our full Warranty Policy here.

Heck yes, we can! We offer the latest technology to produce the thinnest possible, most cosmetically appealing quality lenses for all prescriptions.

That will depend on your doctor, but the standard for most states is one year.

Yes, we keep your prescription on file whether you visited a doctor on our premises or elsewhere.

Easy! Call the doctor where you had your last exam. The office should be able to email, fax or mail it to you. If you had your exam at a SEE store, we will be happy to dispense your valid prescription to you.

Most SEE locations have a Doctor of Optometry on site to provide comprehensive eye exams, so you can schedule an exam at your local SEE and pick out a new pair of specs all in the same day!

You can bring a copy with you or have your eye doctor fax it over. As long as it’s valid, we’ll take it. If shopping online, you'll be prompted to upload your prescription during the optical frame selection process.

No. Your contact lens prescription and your eyeglass prescription are two different prescriptions. Glasses prescriptions can sometimes be more comprehensive for your vision, so your glasses will need to be made to your glasses prescription specifications. Book an eye exam for eyeglasses here.

No. We will need a written copy of your valid prescription from your eye doctor.

Your PD is the distance between your pupils. It is measured in millimeters and is essential in aligning your prescription with your eyes to give you the crispest, clearest vision. Most PDs fall somewhere between 52-68 with the average being 61 for women and 63 for men.

The easiest way to obtain your PD is to call the store where you last purchased glasses - they should have your PD on file.
If you'd like to measure your own PD, you can find a "How To" video at the bottom of this page: FRAME FIT GUIDE

ONLINE LENS OPTIONS:

Single Vision lenses with anti-reflective coating

Single Vision lenses with Blue-Light anti-reflective coating

Transitions light responsive lenses

Single Vision sunglass lenses

Reading lenses

*Progressive Lenses: available only if you've previously been measured at a SEE Store

IN-STORE LENS OPTIONS:

The above options plus dozens of other fun options, including progressive lenses, custom tints, mirrors and flash mirrors and many more!

Check out Lenses 101 for everything you need to know about prescription eyeglass lenses.

Online Orders: If you'd like us to add your prescription to your online frame only order, please contact your nearest SEE store and they can add it for you! If you're not near a SEE store, contact us here and be sure to include your order number. We'll help you get your prescription in the frames you love!

With our SEE lens cleaner and microfiber cloth or the SEE moistened towelettes. These can be purchased in any of our SEE stores or online.

In most cases, new lenses are the only option. However, they may be covered under our Warranty Policy if they are less than a year old.

As long as the frame is in good condition, we can replace lenses in your existing SEE frame. Available in store only.

Yes, in most cases. Stop by your local SEE store so we can evaluate and price new lenses for you. Available in store only.

In-Store: SEE stores accept cash, check, Visa, Mastercard, Discover, American Express, SEE gift cards and our very own SEE credit card (save 10% on everything when you use your SEE credit card on your SEE purchases!). In addition, some stores accept their own mall gift cards.

Online: SEE online accepts Visa, MasterCard, Discover, American Express, ApplePay, and PayPal.

Yes! You can use your FSA/HSA card on any optical frame order (anything but non-prescription sunglasses) as long as it is associated with a major credit card.

That depends on individual state tax laws, as some states require sales tax on eyewear.
You may see a small refund after placing an Rx order. This means your state does not charge sales tax on Prescription Eyewear and that money is refunded to you.

In-Store:  Our SEE stores accept various types of insurance, depending on where you live. Give your nearest SEE store a call to see if we accept your insurance benefits.

Online:  We do not accept insurance for online orders, however, an itemized receipt can be requested for you to submit to your insurance company for reimbursement. To request an itemized receipt, please submit a request here.